Stacey and I stand bleary-eyed outside the security gates of the Faliro Sports Pavilion in downtown Athens.
We’re waiting on a delivery of Olympic merchandise for our retail outlets at the handball and taekwondo venue - our "home" for the next three weeks.
6:10am: the delivery truck still hasn't arrived.
Dawn breaks and a pale pink/orange glow slowly spreads across the sky.
“Our computers have crashed,” the warehouse manager informs us, “The truck can't leave the warehouse without the delivery docket. You’ll have to come back tomorrow.”
We agree to return the next day at the more civilized hour of 7am to count and stack boxes in the cool of the morning, before the oppressive Athens heat kicks in.
“Better call in our two other assistant managers,” Stacey decides.
One pin, two pins, three pins
Next morning, the truck delivers nine pallets of boxes.
We start the painstakingly slow job of counting every t-shirt, every cap, every key ring, every fridge magnet, every mascot and every Olympic pin.
“I can feel RSI creeping into my fingers,” I announce in the second hour.
Between the four of us, it takes us five hours to finish the stocktake; we’ve repacked all the boxes, labeled them and stacked them in the storage container.
Gold medal performances
As the Olympic Games swing into action on 15 August, we have our own gold medal performances at Team Merchandise.
Records tumbled early as Stacey and I produced a super-human effort: 21-hour marathon shift, followed by two hours of sleep.
We arrived at 6am on the first day of the Games and didn’t leave until 2am the next morning, only to return to work again at 6am.
In a haze of sleep-deprived delirium, we continued to push through the 18-hour barrier for five days.
Fortunately, we lived five minutes away by bus/taxi which gave us maximum enjoyment of our precious sleeping time.
“See you again in two hours,” became our daily joke.
These ultra-marathon shifts were caused by the prompt sacking of our two 2ICs who consistently failed to perform to such high Olympic standards.
Their Greek male arrogance caused much angst and unrest among our predominantly female sales crew.
“This is a job for our big Aussie bloke manager,” we agreed, and gratefully handed over the task of escorting the protesting 2ICs out through the security gates.
The appointment of a new (female) assistant manager resulted in a more relaxed workload; the three of us each enjoyed 10 hours of sleep at night – luxury!
We still worked 10-12 hour shifts each day, but the extra sleep made a noticeable difference to our health and mental well-being.
1.2 score for balancing technique
Our second Olympic hurdle was balancing the cash register sales every night. That was my job.
We had two sales outlets and four cash registers – between them we averaged 9000-30,000 Euros worth of sales every day.
We never managed to balance for the entire duration of the Games.
Although one night we were miraculously out by just €1.65. And that was on our busiest day with 30,000 Euros worth of takings (approx $50,000 AUS).
On the other days, we were out between 700-900 Euros, which caused me feverish dreams and exacerbated RSI from endless recounting of cash.
Key factors contributing to discrepancies
- Sloppy cash handling by staff
- I was working 18 hours a day
- I was sleep-deprived
- I was adding up numbers without a calculator
This time, I used a calculator and to my relief, our balance sheet looked much more respectable.
“I figured out why our numbers weren’t balancing,” I explained to Stacey. “I must’ve been counting them diagonally across the columns.”
It can happen with large sums of money at 2am.
“How goes it?” I texted a fellow 2IC at the nearby beach volleyball venue.
“Working 20 hours. Managers sleeping in the office.”
Apparently, their reconciliation figures were astronomically more inaccurate than ours.
We spent the last day of the Games doing another stocktake: we counted every leftover t-shirt, cap, key ring, fridge magnet, mascot and Olympic pin, packed and labeled the boxes and stacked them into the storage container ready for pick up the next morning.
We worked till 1am.